🛡 1-Year Warranty

✅ Support

🛡 1-Year Warranty


🐾 Free USA Shipping for Pet Lovers

30-Day free returns

✅ Support

Shipping policy

 

Shipping Policy

At PETSPANY, we’re committed to delivering your order in a timely and secure manner. Please read below for detailed information regarding our order processing, shipping timelines, regions we serve, and responsibilities related to international shipments.


 

Order Processing Times

All orders are processed and fulfilled from our warehouse locations in the United States and Europe.

  • Orders are processed Monday through Friday, excluding public holidays.

  • Orders placed will typically be processed within 1 to 3 business days.

  • Orders are shipped the next business day following processing.

  • Please note: Orders are not shipped or delivered on weekends or holidays.

During high-volume seasons such as sales, promotions, and holidays, processing times may be extended slightly. We appreciate your patience during these times.

 

Domestic Shipping (United States)

  • Standard Shipping: Estimated delivery within 2 to 12 business days after order processing.

  • Shipping Carrier: We work with reliable carriers such as USPS, FedEx, or UPS depending on your shipping address and order size.

  • Shipping Fee: Calculated at checkout or offered free based on promotions.

 

Shipping Confirmation and Order Tracking

Once your order is shipped:

  • You will receive a shipping confirmation email with tracking details.

  • You can track your order status using the provided tracking number

If you do not receive your tracking information within 5 business days after your order, please contact us at support@petspany.com.


Shipping Costs

  • Shipping fees, if applicable, will be calculated and displayed at checkout.

  • In some cases, free shipping may be offered based on promotions or order minimums.

 

Customs, Duties, and Taxes

  • All product prices on our site are listed in U.S. Dollars (USD).

  • Sales tax may apply depending on your shipping address and will be calculated at checkout.

  • We currently ship only within the United States.

 

Incorrect Shipping Information

Please double-check your shipping address before finalizing your order.

  • We are not responsible for orders shipped to incorrectly provided addresses.

  • If an order is returned due to an incorrect address, we will treat it as a standard return and re-ship it only after confirming a correct address and payment for re-shipping costs (if applicable).

Lost or Damaged Packages

  • If your order arrives damaged, please contact us within 7 days of delivery with photos and your order number.

  • If your order is lost in transit, please contact us so we can investigate with the shipping carrier and arrange a resolution.

 

Delivery Delays

Occasionally, delivery delays may occur due to weather conditions, customs inspections, holidays, or other unforeseen events. We do our best to ensure on-time delivery but cannot guarantee exact delivery dates.

 

If you have any additional questions or need support with your order, please don’t hesitate to reach out to us at:

Email: support@petspany.com

Business Hours: Monday – Friday, 9 AM – 5 PM (EST)