Privacy policy

Privacy Policy

Last updated: September 6, 2025

At PetSpany™, your privacy matters to us. We only collect the information needed to process your orders, provide customer support, and improve your shopping experience.

✅ We do not sell or rent your personal information to third parties.
✅ Your data is shared only with trusted providers (like Shopify, payment processors, and shipping carriers) so we can complete your order.
✅ You may request access, correction, or deletion of your personal information at any time by contacting us at support@petspany.com.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted by law:

Contact details (name, address, billing/shipping address, phone number, email).
Financial information (credit/debit card, payment account numbers, transaction details).
Account information (username, password, preferences, settings).
Transaction information (items viewed, purchased, returned, or exchanged).
Communications with us (emails, customer support inquiries).
Device information (browser, IP address, identifiers).
Usage information (how and when you interact with our Services).

Personal Information Sources

We may collect information:

Directly from you (when creating an account, placing orders, or contacting us).
Automatically (through cookies, your device, or browsing activity).
From service providers (e.g., payment processors, analytics).
From partners or third parties (e.g., marketing services).

How We Use Your Personal Information

We may use your personal information to:

Provide, fulfill, and improve our Services (process payments, ship orders, manage accounts).
Customize your shopping experience (recommendations, preferences).
Send order updates, promotions, or marketing messages (if you’ve opted in).
Ensure account security and fraud prevention.
Comply with legal requirements and protect our business and users.

How We Disclose Personal Information

We may share your information in the following cases:

With Shopify, vendors, and third parties who perform services on our behalf (e.g., payment processing, shipping, IT support).
With business and marketing partners (for advertising, as permitted by law).
When you consent or direct us to share information (e.g., social media integrations, shipping providers).
With affiliates or within our corporate group.
As required by law (e.g., responding to subpoenas, enforcing policies, legal proceedings).
In connection with a business transaction (merger, sale, or bankruptcy).

Relationship with Shopify

Our Services are hosted by Shopify, which processes some of your personal information to provide and improve the Services.
To learn more about how Shopify handles your data, visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may link to third-party websites. We are not responsible for the privacy or security of those sites. Please review their privacy policies.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect their personal information. If you are a parent/guardian and believe your child has shared data with us, please contact us to request deletion.

Security and Retention of Information

We use industry-standard security to protect your information, but no method is 100% secure.
We retain information only as long as necessary to provide Services, comply with law, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

Access or request a copy of your personal information.
Correct or delete your information.
Request data portability.
Opt out of certain marketing or targeted advertising.
Manage cookie and communication preferences.

To exercise these rights, contact us at support@petspany.com.

Complaints

If you have concerns about how we process your information, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

If your information is transferred outside your country, we use recognized safeguards (like EU Standard Contractual Clauses) to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted here with a new “Last updated” date.

Contact Us

PetSpany™ (Operated by Naguib Trading LLC)
6173 Aster Haven Circle
Haymarket, VA 20169, USA
📧 support@petspany.com