Refund policy

Refund Policy

At PetSpany™, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day return and refund policy.

30-Day Return Window

You may return items within 30 calendar days of delivery (U.S. orders only).

Eligibility for Returns

Items should be in reasonable condition. Opened packages are accepted as long as the product is not excessively used or damaged.
Proof of purchase is required (order confirmation or receipt).
Returns without prior authorization will not be accepted.

Non-Returnable Items

Gift cards or clearance items
Custom or personalized items
Perishable goods
Personal care or hygiene products

How to Initiate a Return

Contact us at support@petspany.com with your order number and reason for return. If approved, we’ll provide a return label and instructions.

Return shipping costs:

For defective or incorrect items → we cover return shipping.
For other returns → customers are responsible for shipping costs.
Sometimes, we may process a refund without requiring you to return the item.

Return Address:
PetSpany™ (Operated by Naguib Trading LLC)
13578 Filly Ct.
Gainesville, VA 20155, USA

Damaged or Incorrect Items

Please report within 7 days of delivery with your order number and photos of the issue. We’ll send a replacement or process a refund.

Refund Processing

Once we receive and inspect your return, we’ll notify you of the outcome.
Approved refunds are processed within 10 business days back to your original payment method.
Banks or payment providers may take a few extra days to post the refund.
If you haven’t received your refund after 15 business days, email us at support@petspany.com.